Smart building

Benefits of coupling Smart Buildings technology with technical support

Smart Buildings technology has been developed to provide a range of software and hardware that enable buildings to run more efficiently or ‘smarter’.
Benefits Of Coupling Smart Buildings Technology With Technical Support

Smart Buildings systems can be optimised by connecting people, systems and technology and allowing them to work together to benefit those within the building. However, simply implementing Smart Buildings technologies isn’t always enough. This blog post will cover the benefits of coupling technical support to optimize Smart Buildings technology. 

What Smart Buildings technologies are available?

A wide variety of Smart Buildings technologies are available to system integrators and solutions managers of Smart Buildings. From software systems to full-building ecosystem management, data analysis to people counting systems, many technical options exist to help a building become ‘smarter’.

One of the critical aspects of a Smart Building is how data is produced from all of the systems in the building. These are connected via the Internet of Things (IoT), which combines all applicable systems over a network. Integrators and building managers can then use the data to make informed decisions in the workplace.

Smart Buildings technologies help business owners manage energy consumption, reduce energy costs, enhance building automation, and improve the safety and security of those working within the building.

Smart Buildings Technical Support And Professional Services

Smart Building technical support

Smart Building technical support means having people and systems in place to help the software and hardware in the building run as smoothly as possible.

When you consider making a purchase, a technical support partner should be available to help you make the right decision for your business and offer installation and ongoing maintenance support.

An experienced partner to provide technical support services means the specialised equipment can be suitably managed and maintained.

For a system integrator, this removes the hassle of needing to learn how to do multiple jobs for a wide variety of equipment and allows them to focus on managing the efficiency of the Smart Building.

Benefits technical support for Smart Building technology

We have already mentioned the Internet of Things (IoT) in this post, but having Smart Building technologies connected and generating data is a considerable advancement for managing buildings. Aside from being able to control air conditioning, water units and many other aspects within the building, the data can help building managers make more informed decisions about the business and how the facility is used.

If we look at people counting systems as an example, knowing how many people are in a building, room or space at one time can be vital information from both a safety and a business aspect. People counting systems also monitor how people enter and exit a building, where large volumes of people congregate and which spaces remain relatively empty. Having this data available can help system integrators and building managers manage space efficiently, understand how specific rooms are used, and optimise what they have available.

However, Smart Buildings technologies still require installation and continuous maintenance. Therefore, having an experienced person to provide technical support will minimise the risk of unplanned downtime, ensure systems run optimally and help managers focus on making business decisions rather than worrying about technology issues.

Benefits Of Coupling Smart Buildings Technology And Technical Support

Smart Buildings technologies with Terabee

Having mentioned people counting systems in the previous paragraph, why not look at how they can be implemented into your Smart Building and what advantages they can provide?

Terabee not only designs and manufactures People Counting equipment but also People Counting support services by experienced and knowledgeable technical partners. The services we provide range from installation support to advice on data reporting to ensure you can focus on running your business, whilst our experts help you manage the smart technology.

Professional services

Terabee offers professional services such as customer training, installation advice and reporting options. Our goal is to ensure you are 100% satisfied with your Terabee solution, and therefore, we also offer the following:


  • Activating your device before it is sent to you
  • Designing custom product features
  • Identifying the perfect Terabee solution for you
  • On-going maintenance and support

Support and maintenance services

Access to our Helpdesk will be available for 12 months after your purchase. After 12 months, you can extend this access for 12 or 24 months.

Our Helpdesk team are available to offer software and hardware support and many other issues such as:

  • Faulty equipment
  • Maintenance of software and hardware
  • Troubleshooting

Device management services

We want your Terabee equipment to run optimally and offer several device management services. These include:

  • Collecting faulty equipment
  • Monitoring system status
  • Software and hardware support
  • Troubleshooting and diagnosing problems

IoT platform

As previously mentioned, the Internet of Things (IoT) is a vast network that connects devices and people via IoT sensors to share data from innovative building technologies. Terabee provides an IoT platform to monitor people flow easily and room occupancy in real-time, thus helping you make smarter business decisions.

With our IoT platform, the following options are available:

  • Cloud-based APIs
  • Details on the People Counting system include alerts, building status and lists of devices.
  • People flow and room occupancy details
Benefits Of Coupling Smart Buildings Technology With Technical Support And Device Management Services

If you think a Terabee People Counting solution could be a suitable Smart Building solution for your business, contact us today, and an expert will be in touch to find out more about you.

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Related products

Terabee People Flow Counting L-XL

GDPR compliant people counting device. Optimize value and reduce costs from your retail operation, smart building or office space
Using advanced Time-of-Flight technology, Terabee People Flow Counting L-XL is GDPR compliant and provides accurate people counting data (98% accuracy or more) by monitoring the number of people entering and exiting doorways or corridors.

Easy to configure and install on high ceilings, the Terabee People Flow Counting L-XL fits any kind of wide indoor entrance, up to 15 meters in a multi-device setup. Our people counting algorithm is capable of filtering out static objects and counting multiple people passing in both directions below the device as they enter or leave a space.

The solution consists of an IoT people counting device and an optional IoT platform. Two product variations allow transmission of the data via Power over Ethernet or LoRaWAN. Interested? Contact us.

Terabee People Flow Counting M 2.0

Get real-time people counting data for single doorways and narrow corridors
Real-time data is the backbone of our modern, fast-paced world especially when it comes to monitoring space usage, occupancy, energy efficiency, security, building performance or tailored services. The Terabee People Flow Counting M 2.0 device is GDPR compliant by design, with a real-time data capability, providing seamless, accurate, and highly effective footfall measurement, at a competitive price.

Using Time-of-Flight technology, the People Flow Counting M 2.0 solution guarantees anonymity in its operations, prioritizing data privacy protection while offering robust, reliable occupancy monitoring.

People Flow Counting M 2.0 is the perfect addition to your Building Management System. The “smaller sibling” of People Flow Counting L-XL, People Flow Counting M 2.0 is designed for smaller doorways and narrow corridors. It comes in both Power over Ethernet (PoE) and LoRa models to best suit your needs.
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