We understand that successful implementation of people counting solutions goes beyond just providing a product. Terabee’s dedicated support team is committed to guiding customers through every stage, from plans preparation to ongoing configuration and optimization, ensuring the most valuable insights from a building infrastructure.
Pre-Installation Support: Laying the Groundwork for Success
Before Terabee people counting devices are even installed, our support team is available to assist with set up and planning according to objectives:
We begin with an in-depth consultation to understand specific needs, the installation environment, the expected data and actionable insights. With our expertise in counting solutions, we will recommend the most suitable Terabee sensors and accessories, anticipating every essential detail for precise installation and optimal accuracy.
Using the floor plans, combined with ceiling height information and photos for each sensor location, we are able to advise how to properly position and configure each sensor. Our pre-installation service will deliver a detailed floor plan showing the placement and angle of each sensor.
In addition, our engineers will provide a detailed technical guide, including specifications, integration instructions, and best practices for preparing your infrastructure. This includes advice on power requirements, network connectivity, and installation.
We also provide full access to rich documentation, FAQs, and video tutorials to initiate a knowledge transfer to the Customers’ team.
Post-Installation Support: Ensuring Continuous Performance and Optimization
Our commitment to success does not end with the project preparation. The Terabee support team offers comprehensive post-installation assistance to ensure people counting system operates optimally and continuously delivers valuable data.
We assist in configuring sensors according to exact specifications, including zone definition, data output formats, and any other relevant parameters, ensuring a smooth and efficient setup process.
In the remote eventuality of a problem, our responsive team is always ready to diagnose and resolve any difficulty, minimizing downtime and data loss. If the counting accuracy does not meet the expectations, we will examine each device thoroughly and provide necessary tips to optimize data collection.
Wherever necessary, we help analyze sensor data to identify trends, resolve anomalies, and suggest adjustments aimed at improving accuracy and efficiency.
Our remote support also provides regular firmware updates to ensure deployed sensors benefit from the latest features, improvements, and security enhancements. We can provide training sessions to help deployment teams maximize their understanding and fine tuning of Terabee people counting solutions and ensure the full potential of sensors and their configuration.
A worldwide support access
With projects all around the globe, our engineers are ready to support deployments anywhere in the world.
How is Terabee helping your project to follow your convictions ?
Getting a new technology is often a challenge, especially the first time. That is why we are always present and accompany on demand. We proudly report a 100% positive feedback on the projects we are supporting, ending with a “bombproof” installation, valuable data, and local team training.
Not only support, we excel in Project Management
Leveraging our partnerships with the Smart Building Ecosystem, and the knowledge of different platforms, we can help reaching different objectives, independently of the preferred system or programming language.
Proactively defining project metrics during the Pre-Installation phase allows optimizing solutions and streamlining the implementation process. This early planning ensures a clear roadmap, enabling anticipated challenges and a tailored approach for maximum efficiency, accuracy and success.
Installing a Terabee counting system can go further than just adding sensors. With BACnet and LoRa Gateways, any project can be fully automated, from sensor data to the Building Management System to get a complete automated infrastructure.
The BACnet gateway can manage all Terabee devices from a central unit, and update them all at once, making projects and future adaptations time and cost efficient.
How to Reach Our Support Team
Access our online support portal to find answers yourself in our knowledge base, but if you prefer exchanging directly with our engineering team, (human not AI), just submit a ticket or reach out via email.
By partnering with Terabee, you can gain advanced people counting technology and a dedicated support team committed to your success.
The Author: Lucas Busseuil, a Terabee Field Engineer leverages his background in automation engineering to lead global support missions. Besides it, his experiences in mechanical design and prototyping led him to be responsible for the last mechanical projects and improvement.
Applying his diverse technical skills to assist customers during any step of building management projects.
