Smart building

A guide to People Counting Support and Maintenance Services

People Counting solutions can sometimes be a challenge to install and manage through time, which is why we have developed this guide to People Counting Support and Maintenance Services.
Support and Maintenance Services

As a Service Provider or a Systems Integrator, you may not always have the expertise and experience to solve your end-customers’ issues. A People Counting Services partner by your side can provide you with their deep technical People Counting knowledge to support your project as it takes shape.

Support and Maintenance Services

A reliable support team

Support and Maintenance Services give you support in relation to the use and the solution of errors in a device and which goal is to keep a product in the best operating state.

The comprehensive suite of people counting services includes Support and Maintenance Services. These services are a part of a help desk open from 9 am to 5 pm (CET time) on weekdays, except for public holidays. 

Terabee People Counting Support and Maintenance Services consist of:

  • Hardware maintenance
  • Troubleshooting
  • Exchange of faulty equipment

The Support and Maintenance Services are integrated into the price of the purchase of a people counting system for a period of 12 months, which can be renewed for 12 months having thus a 24 months warranty. 

Benefit from People Counting Support and Maintenance Services

The Helpdesk is staffed by our experts. They are ready to provide you with their know-how to solve problems your or your customers may encounter. This can reduce your stress and allows you to quickly and easily solve issues, knowing that you are in expert hands.

Discover the scope of People Counting Services

Terabee People Counting Services also include Professional Services, Device Management Services and an IoT Platform. You can have an expert helping you on every step of your people counting journey. As well you can have easy access to technical advice, on related issues.

Whether in-person or remote, our experts are here to help you along the way.

Support and Maintenance Services

Want to know more?

Talk to our experts to know more about our People Counting Services offerings.

Related products

Terabee People Flow Counting L-XL

GDPR compliant people counting device. Optimize value and reduce costs from your retail operation, smart building or office space
Using advanced Time-of-Flight technology, Terabee People Flow Counting L-XL is GDPR compliant and provides accurate people counting data (98% accuracy or more) by monitoring the number of people entering and exiting doorways or corridors.

Easy to configure and install on high ceilings, the Terabee People Flow Counting L-XL fits any kind of wide indoor entrance, up to 15 meters in a multi-device setup. Our people counting algorithm is capable of filtering out static objects and counting multiple people passing in both directions below the device as they enter or leave a space.

The solution consists of an IoT people counting device and an optional IoT platform. Two product variations allow transmission of the data via Power over Ethernet or LoRaWAN. Interested? Contact us.

Terabee People Flow Counting M 2.0

Get real-time people counting data for single doorways and narrow corridors
Real-time data is the backbone of our modern, fast-paced world especially when it comes to monitoring space usage, occupancy, energy efficiency, security, building performance or tailored services. The Terabee People Flow Counting M 2.0 device is GDPR compliant by design, with a real-time data capability, providing seamless, accurate, and highly effective footfall measurement, at a competitive price.

Using Time-of-Flight technology, the People Flow Counting M 2.0 solution guarantees anonymity in its operations, prioritizing data privacy protection while offering robust, reliable occupancy monitoring.

People Flow Counting M 2.0 is the perfect addition to your Building Management System. The “smaller sibling” of People Flow Counting L-XL, People Flow Counting M 2.0 is designed for smaller doorways and narrow corridors. It comes in both Power over Ethernet (PoE) and LoRa models to best suit your needs.
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