People counting - Smart building

Introducing Terabee People Counting Services

We have designed a comprehensive suite of support services especially for Systems Integrators and Solution Providers, from the design, deployment, commissioning to ongoing maintenance of People Counting projects.
Terabee People Counting Services

“We are committed to ensuring that our partners and their customers are 100% satisfied with their Terabee people counting solution. From the design of the system to commission, deployment and ongoing maintenance, we want you to get optimal satisfaction from the solution and the experience,” said Greg Watts, Marketing & Technical Sales Director, Terabee.

Benefit from people counting expertise

With Terabee’s new People Counting Services offering you can capitalize on our knowledge of the technology, vast industry experience and the unparalleled expertise of our in-house team of technical support professionals – to guarantee your customer’s satisfaction.

The flexible menu of services provides Systems Integrators and Service Providers with the opportunity to tap into the knowledge and support of our team at any stage of a project. Whether you’d like assistance provisioning your People Counting devices before shipment, delivering bespoke customer training, optimising your solution with Helpdesk technical/product support or remote diagnostics, or integrating our IoT Smart Building platform with your systems – we are on-hand to provide professional assistance and ensure you enjoy a seamless experience.

A comprehensive scope of services

The comprehensive suite of People Counting services for Systems Integrators and Solution Providers include:

Support services

Pre-installation services

Call on Terabee’s experts to help you at any stage of your People Counting project – from its design through to deployment and commissioning. Whether you require remote or in-person support, we are here to assist.

The scope of Pre-installation services includes:

  • Definition and scope of your solution, with a floor map and device placement recommendations
  • Provisioning of your devices with custom parameters prior to shipment (for projects with more than 50 units)
  • Remote or on-site pre-deployment survey to ensure your solution and installation are fully optimized
  • Customer training – knowledge transfer sessions for your customer’s team
  • Recommendations for device integration into your customer’s system through MQTT or HTTP protocols
  • Development of custom product features
  • Design of bespoke People Counting report templates

Hardware maintenance and support services

From ongoing hardware maintenance to troubleshooting of your people counting system, our professional Helpdesk is available 9.00 am to 5.00 pm (CET time) on week days, excluding public holidays.

The initial 12 month Hardware maintenance and support services which gives you access to the Helpdesk is included in your product price, with the option to extend for a further 12 or 24 months. As well as hardware maintenance and troubleshooting the Hardware maintenance and support services also include the exchange of faulty equipment.

Terabee People Counting Services

Device management services

Optimize the efficiency of your solution and maximize the satisfaction of your customers by capitalizing on our expertise to help maintain your solution’s People Counting devices in a maximum uptime state. The Device management services include:

  • Remote configuration check and device updates at customer site
  • Software and hardware device reboots
  • Device firmware upgrades 
  • Device operational time optimized

Terabee IoT platform

Service providers such as security, cleaning and catering companies who are deploying a Terabee People Counting solution can use our IoT platform to monitor people flow and room occupancy, to visualize device status, and to connect with your systems and information through cloud-based APIs.

Iot Platform 2

  • People flow/room occupancy metrics: Model working environment with buildings, floors, and rooms. Assign devices to these spaces. Set up devices in ‘room occupancy’ or ‘people flow ‘counting mode. Visualize people counting data in a graphical format and export as CSV files.
  • People Counting device information: Visualize device alerts when connecting on the IoT platform. Access list of devices. Visualize allocated building spaces and status: ‘active’ or ‘silent’ with date of last communication.
  • Cloud-based APIs: Data integration into a third-party IoT platform thanks to the availability of a library of cloud-based APIs.


Guidance and support to guarantee your customer’s satisfaction

Let us work beside you to deliver a seamless service to your customers and the optimal People Counting solution. Get in touch today to find out more about our People Counting Services.

Related products

Terabee People Flow Counting L-XL

GDPR compliant people counting device. Optimize value and reduce costs from your retail operation, smart building or office space
Using advanced Time-of-Flight technology, Terabee People Flow Counting L-XL is GDPR compliant and provides accurate people counting data (98% accuracy or more) by monitoring the number of people entering and exiting doorways or corridors.

Easy to configure and install on high ceilings, the Terabee People Flow Counting L-XL fits any kind of wide indoor entrance, up to 15 meters in a multi-device setup. Our people counting algorithm is capable of filtering out static objects and counting multiple people passing in both directions below the device as they enter or leave a space.

The solution consists of an IoT people counting device and an optional IoT platform. Two product variations allow transmission of the data via Power over Ethernet or LoRaWAN. Interested? Contact us.

Terabee People Flow Counting M 2.0

Get real-time people counting data for single doorways and narrow corridors
Real-time data is the backbone of our modern, fast-paced world especially when it comes to monitoring space usage, occupancy, energy efficiency, security, building performance or tailored services. The Terabee People Flow Counting M 2.0 device is GDPR compliant by design, with a real-time data capability, providing seamless, accurate, and highly effective footfall measurement, at a competitive price.

Using Time-of-Flight technology, the People Flow Counting M 2.0 solution guarantees anonymity in its operations, prioritizing data privacy protection while offering robust, reliable occupancy monitoring.

People Flow Counting M 2.0 is the perfect addition to your Building Management System. The “smaller sibling” of People Flow Counting L-XL, People Flow Counting M 2.0 is designed for smaller doorways and narrow corridors. It comes in both Power over Ethernet (PoE) and LoRa models to best suit your needs.
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