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What’s new in People Counting solutions?

Comprehensive People Counting support services designed for Systems Integrators and Solution Providers, can ease the installation and ongoing delivery of solutions for end-users. People Counting support services that can be offered may range from the design, deployment, commissioning to ongoing maintenance of People Counting project.
What

When choosing People Counting Services, delivered by technical experts what do you need to look for? This Guide to People Counting Services is to help you choose a suitable technical partner so that you, as a Systems Integrator, a Service Provider, a Solutions Provider or a large end-user organisation, are completely satisfied with the people counting solution, its deployment and maintenance.

Today, the provision of People Counting Services can cover the design of the system to its commissioning, deployment and ongoing maintenance, to give you receive optimal satisfaction from the solution and so it works as intended. Choosing your People Counting Services partner carefully will ensure you peace-of-mind, and that end-customers are able to make informed decisions based on accurate people counting or occupancy monitoring data.

What People Counting Services do you need?

Choose a people counting services partner who offers you a flexible menu of services; a partner who also offers assistance to provision your People Counting devices before shipment, who delivers customer training tailor-made for your needs.

It is also helpful to have a support services partner who optimizes your solution with Helpdesk technical/product support or remote diagnostics, and who can integrate your devices and data within their IoT platform.

Benefit from people counting expertise

Terabee’s new People Counting Services offering means that you can benefit from our deep knowledge of the technology, vast industry experience and the unparalleled expertise of our in-house team of technical support professionals – to guarantee your end user’s satisfaction.

The People Counting Services flexible menu of provides Systems Integrators and Service Providers with the opportunity to tap into the knowledge and support of our team at any stage of a project.

The Terabee People Counting Services team are on-hand to provide professional assistance and ensure you enjoy a seamless experience.

Comprehensive palette of people counting services

The comprehensive suite of Terabee People Counting services for Systems Integrators and Solution Providers include:

  • Professional Services
  • Support and Maintenance Services
  • Device Management Services
  • IoT Platform
What

Professional Services

Whether you require remote or in-person support, we are here to assist with a range of People Counting Professional Services including:

  • Define of scope and size of your People Counting solution
  • Provision your devices with custom parameters before shipment (for more than 50 units)
  • Pre-deployment survey to ensure your solution and installation is fully optimised
  • Post-installation checks and support
  • Customer training – knowledge transfer sessions for your customer’s team
  • Recommendations for device integration into your customer’s system through MQTT or HTTP protocols
  • Development of custom product features
  • Design of bespoke People Counting report templates

Support and Maintenance Services

From ongoing hardware maintenance to troubleshooting of your people counting system, our professional Helpdesk is available 9.00 am to 5.00 pm (CET time) on week days, excluding public holidays.

The initial 12 month Support and Maintenance Service which gives you access to the Helpdesk is included in your product price, with the option to extend for a further 12 or 24 months. As well as hardware maintenance and troubleshooting, the Support and Maintenance Services also include the exchange of faulty equipment.

What

Device Management Services

Optimize the efficiency of your solution and maximise the satisfaction of your customers by capitalising on our expertise to help maintain your solution’s People Counting devices in a maximum uptime state. The Device Management Services include:

  • Remote configuration and updates to devices including software and hardware reboots and firmware upgrades
  • Metering system status monitoring
  • Fast, accurate troubleshooting and diagnosis of malfunctions
  • Collection and update of all device settings to assess and resolve issues relating to an existing customer support ticket

Internet of Things Platform

Service providers such as security, cleaning and catering companies who are deploying a Terabee People Counting solution can use our IoT platform to monitor people flow and room occupancy, to visualise device status, and to connect with your systems and information through cloud-based APIs.

What

  • People flow/room occupancy metrics: Model working environment with buildings, floors, and rooms. Assign devices to these spaces. Set up devices in ‘room occupancy’ or ‘people flow ‘counting mode. Visualize people counting data in a graphical format and export as CSV files.
  • People Counting device information: Visualize device alerts when connecting on the platform. Access list of devices. Visualize allocated building spaces and status: ‘active’ or ‘silent’ with date of last communication.
  • Cloud-based APIs: Data integration into a third-party IT platform thanks to the availability of a library of cloud-based APIs.

 

Guidance and support to guarantee your customer’s satisfaction

Let us work beside you to deliver a seamless service to your customers and the optimal People Counting solution. Get in touch today to find out more about our People Counting Services.

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