Why retail banks are adopting Time-of-Flight people counting for improved customer experience

Improve customer experience
Retail banks are adopting Time-of-Flight people counting technology to improve customer experience. Accurate people counting data can be used to better plan staffing levels and manage queues, for shorter wait times and improved customer satisfaction. Retail banks can also use the data to improve layout and design of their branches, allowing for more effective use of space and better customer flow.

Reduce costs
People counting data can also be used to reduce costs for retail banks. By optimizing staffing levels, retail banks can reduce personnel costs, resulting in significant savings. Additionally, by using the data to optimize branch layouts and designs, banks can reduce operational costs by improving efficiency and streamlining processes. In addition, heating, ventilation, and air conditioning (HVAC) systems and lighting can be set to correspond to actual visitor traffic, for energy efficiencies and cost savings

Data privacy by design
Privacy is a top concern for retail banks when it comes to people counting technology. Unlike some traditional methods of people counting, such as CCTV or facial recognition, Time-of-Flight technology does not rely on cameras or other sensors that may capture identifiable information.

Time-of-Flight people counters are privacy-friendly. They don’t capture or record any personal data, images or videos. Instead, the sensors simply detect presence and movements within a defined area and provide this as a data count. This means that retail banks can comply with privacy regulations such as the General Data Protection Regulation (GDPR) and ensure customer data and privacy is fully protected.

Reliability and accuracy
Accuracy and reliability are crucial in people counting technology when it comes to the banking sector, and Time-of-Flight technology is highly accurate. The technology is less sensitive to low-light conditions, ambient noise, and interference, making it suitable for use in a wide range of environments. The data gathered is accurate to 98% or higher, making it one of the most reliable people counting technologies on the market.

Terabee, who manufacture their flagship people counting sensors in the EU,  offer the People Counting L-XL LoRa device which uses LoRaWAN, eliminating the need to install Ethernet cables or connect to the main IT system.

This makes it an ideal solution for historic buildings, as the LoRa-enabled solution avoids the need to retrofit Ethernet cabling, which can be both expensive and time-consuming.

With its ability to aggregate data taken from up to five separate sensors, the People Counting L-XL device offers easy installation and configuration in a retail banking environment. It is a highly accurate solution to gather data on people flow at large doors, entrances and indoor gates.

Its smaller sibling, the People Counting M device is suitable for standard doors and narrow corridors, such as in meeting rooms and waiting areas.